u/6LittleHorns9

As a chat admin I don't have to take as much pressure and anger from customers like I used to do as a call center agent, but the chat volume is insane every day that I can barely get out of the chair just to go to the toilet. Plus this agent who just joined a week after me keeps asking this and that without trying to look at the KB (knowledge base) first gets me fucking overstimulated. Our team has everything prepared from written patterns to explanations to each case category and we're allowed to use AI but she keeps asking me how to reply, arranging every. single. word. She doesn't even try to try anything herself that sometimes I have to take her over her computer and look for her. We work here for a month now, people can be unbeliable lazy

Seems like I always have everything to complain about huh

I was listening to music and then slow I started to feel angry. I can't explain where did it come from but surely not from the music. Guess it's an suppressed emotions that have been hidden in my heart, my body, or somewhere I'm not aware about, and it's resurfacing. Now I just want to be really violent, like tearing something apart, screaming, or hitting something with my bare hands until they bleed or my muscles give out

Got this from today's customer who requested to update his address and I asked for his ID, I even explained about our personal data protection protocol. If only people like this are aware that they're not special just because they pay. Everyone pays

Today a stranger talked to me about her holiday trip, hometown, job, and her daughter's business. Usually I would nod and smile but for the first time in forever I carried the conversation. I think my throat chakra has finally opened.