u/AWhiteRanger813

I work in a call centre booking tyre repairs across the UK and sometimes Europe.

"I'm near the Sainsbury in West London."

"I'm not from London."

"Well, I'm near the Sainsbury in West London."

Others have been,

"I'm on the A1."

"Where?

"The A1."

"It's a road that goes from Edinburgh to London. Which part of the road are you on?"

"The A1."

"I'm near a loch in Scotland."

A loch is a lake, for those that don't know. And Scotland has over 30K for them."

It happens far too often that people can't answer a simple question.

https://preview.redd.it/q3cv6id65mzg1.png?width=396&format=png&auto=webp&s=db9535dca2b65f93c4aa495740639cbf6b35c527

That's it. I've decided. After the shift today, I've decided to look elsewhere and apply for a new role at a different company.

I did overtime, was told I would be just checking emails and our portal system, nothing to do with calls. It was a busy shift, due to our parent company, closing, which forced a lot of clients over to our company. We've known for about 3 months it was closing and what date it was. Yet, the date that it closed and the jobs came over to us, they only had 5 people manning the lines.

We have more invoicing than calls, because they can't hire anyone, due to the wage. The wage is 25K in the UK, with Saturdays and Sundays, no shift allowance on the later shifts, no incentive to work any better due to the bonus being the generic one that everyone gets.

You could get the bonus at the end of the year, but so could someone has not worked as much as you have.

I was put on emails, tried to build emails, a call would come through that someone couldn't answer due to being in wrap up, so I took the call. Our system is so bad, that you can't have more than 3 jobs, two or one even causes an issue. It also takes 10 minutes to find a job because the system has to be manually refreshed. You can easily forget jobs because you're busy trying to book other jobs.

I forgot to allocate a job because I was that busy trying to sort other jobs out, deal with the new system. I've had 3 warnings in the last month or so for not doing this.

One fault, I went on emails, and the idiot before me, left jobs stacked up and I missed one that I created due to that being a window and the others being emergencies. The first time I went on emails, he caused an issue, no feedback or warning. The second compliant, was because I sent a job back, didn't leave the job number in it, and we outsourced the job. The outsourced company rang us, and someone booked a call out charge and it wasn't being paid by us. The third, was me just wiping the job number from the notepad.

Pointless giving feed back to the other call team, as their manager, doesn't care, doesn't manage, just sits at his desk, while his team runs wrap up down to the last second to avoid taking calls.

We're a national and international call centre but have the staff of a local one. We have people on fixed shifts. We're not allowed to work from home, but people that fit in the company, can. One woman, worked from home, because she couldn't manage the stairs due to a disability in the other building, but now we work in first floor building.

My pay rise, works about £3 a day when divided by how much it is and how many days I'm in work.

I think dyspraxia has basically ruined most of life. I can't ride a bike, can't fasten my laces, I have to wear shoes without laces. I can't swim, I can't write neatly, or even walk normally. I struggled in school and was bullied most of my years in there. I failed pretty much every lesson and left school with no grades.

I was put into specials rooms for exams, made to feel like idiot and treat like I couldn't read a simple paper.

Me having dyspraxia, has also caused me to have ADHD and misphonia

I've spent years working in terrible jobs, that offer low wages and no progression. I've worked about 13 jobs and a lot of companies won't hire you when they see your CV and how many jobs you've earned.

A few years back, I have an interview at a call centre job. Passed the first interview, they said I was confident, knew what I was talking about, Mentioned that I needed help due to having ADHD and dyspraxia, and the second interview, went from being confident, to not confident at all and wouldn't be fit for the role.

I did ask my mother when I was younger, was she taking any drugs when she was pregnant with me but it turns out the cord was wrapped around my neck