Difficult Neighbors & Electricity Errors [Any Advice?]
Hi there Brisbane,
I am a single woman living in a duplex in Brisbane. There have been issues surrounding my neighbours, who lives next door. Renting.
What happened was that when I first moved into this duplex in late 2025, I noticed that my electricity bill was exorbitantly high ($260.00 for the month). This was through a smart meter. I followed up with my electricity provider as why this may be the case, and they told me to cut down on electricity usage. I did, and I received my bill for the next quarter (after setting my payment sequence to this) for $850.00. I found this to be ludicrous (never in my life, living alone have I had such a bill), so I rang up the provider again and they instructed me to have a look at my physical metering box (which is on the Neighbor's side of the house).
What I discovered was that the meters were switched (NMI mapping error). According to the blue-prints of the property found in the meter box my unit 'unit 2' is written right under the correct smart meter box I'm meant to be on... So, I sent through these photographs to my electricity provider and they switched me to my proper box. With smart metering, I saw that my electricity usage was now congruent with how I live, compared to my neighbors who are an entire family living next door. My electricity bill, now being $90.00 per month.
The issue is that my neighbors aren't the most cooperative people. Just today they've been purposely moving my bin off of my driveway (the only space that's available for pick-up), which had led to my garbage not being collected (I contacted the Council and Police). No, it is not obscuring their side or anything like that... there is clear markings to reveal each side of our duplex, plus I have discussed the matter with the Council and they said I was doing the right thing. I asked the neighbor and seemingly, ignoring me, clicking away on their phone they said "I have CCTV footage, your bin was too heavy, so they didn't collect it. Just leave it there." I asked them if I could see the footage, and defensively and rudely they said "I have the footage." I found it odd that they knew it was heavy, but also, their story doesn't line up. I moved the bin to the front of my driveway yesterday, Wednesday as I always do for pick-up. I work from home... and I heard the bin truck go by, and I went outside to wheel it back in. I saw that it was still full (I had a look at my neighbor's bin to see that theirs was empty) moved in-front of a car parked on the side on purpose (off of my drive way). I contacted the Council and they issued me a bin collection reference and instructed me to put it on the driveway, the Police recommended I put a sign on it. The second time, it was moved to the same spot in the afternoon. I have documented everything, and time-stamped everything.
Now... the electricity matter. I have been trying to sort out this mix-up with my electricity provider. Currently, my Neighbors are trying to switch to a different electricity provider using my proper NMI (as physical reality has shown, with my meter box), and I have been alerted via text that I am switching to another one (I am not). I have to keep ringing up my provider to let them know that it isn't me making this change. I've provided evidence of photographs of the meter box, corresponding floor plans, my lease (to show my physical address) and have been following this up, everyday. I can't discuss this with my neighbors, because judging from their behaviour they wouldn't be much help (they also opened my Amazon package, gave it back to me and said the children opened it [It has my name clearly on the box - after this I put clear instructions to ensure they deliver my packages to me, only]).
The last person that lived here broke the lease, I think I understand why... I have contacted the real estate agent, and they have been in-touch with the owners. The next door neighbor, when she gave me a package of mine (in-which she signed off on) just brought up unprompted that she knows the owners personally (a bit odd and I'm not sure if I can believe anything she says, she seems to be the kind of person to skew reality to her benefit).
Any advice would be appreciated. I was thinking of requesting CCTV for my side of the duplex, but I'm not sure if that would be okay? This is the first time I've ever encountered anything like this. Personally, I just want to live in peace... The last set of units I lived in, the people there were lovely. This though, not pleasant.