Potential account/SIM security issue after calling Cricket today
Today I called Cricket to pay my bill and change my plan. The first call was extremely difficult. She sent me a link to pay my bill and I had to keep explaining to her that I can’t open the link as I don’t have service/internet. I wanted to pay over the phone with my card info as I’ve done before many times without an issue. She didn’t seem to understand so I told her I’ll call back another time and hung up. Shortly after that call, I started receiving multiple texts from Cricket in Spanish (idk why because I don’t speak Spanish) saying that my phone number had been changed, funds had been transferred, my voicemail has been reset. I did NOT request or authorize any of these changes nor did these changes actually occur on my account.
I called Cricket back a second time and got a different representative. I was able to successfully pay my bill and change my plan, and my phone number still appears to be working normally.
However, shortly afterward, I received a text alert that someone was attempting to access my Facebook account. This has me extremely concerned that something may have happened during the first call.
Has anyone experienced something like this with Cricket? What should I specifically ask them to check? I want to make sure there wasn’t a SIM/eSIM change, number change, port-out request, or unauthorized access to my account or phone number.