I keep seeing the same gap on projects with a lot of tool handoffs.
A task moves to done because the automation fired, but the actual next owner never has what they need. The PM board looks clean, then the miss shows up later as a delay or a client follow-up.
For PMs, what counts as proof that a handoff actually happened? Is it a receipt from the next owner, a field update in the system of record, a daily exception list, or something else?
I am trying to separate real completion from status noise.