Samsung store gave me a different phone than the one I agreed to buy. What should I do?
I went to a Samsung store in Koparkhairane to buy a Galaxy M17 (6GB/128GB). I paid ₹17,300 (including the charger).
I bought it as a gift for my mom, so I didn't open it until the next day. While setting it up, I checked About Phone and found it was actually a Galaxy F70 5G (6GB/128GB).
I immediately went back to the store. They said they had informed me about the change, but they never did. Now they're refusing to replace or refund it, saying both phones have the same price and features.
I'm planning to file a consumer complaint and post about this on X.
Has anyone faced something similar? What should I do? Can I get a replacement or refund?