u/Alarmed_Bar1689

Hello Fellow Redditors!!

I need help navigating a Flipkart Open Box Delivery (OBD) nightmare.

​I ordered a laptop during the recent sale using over ₹18,000 in Flipkart Gift Cards and rest from my HDFC credit card to avail the credit card discount. I had to use gift cards because my credit card limit was less than the amount of the laptop (85k). When it arrived, the OBD revealed a massive physical dent on the top right corner of the lid of the laptop. I have the video proving this. The delivery was rejected at the doorstep.

​Now, chat support is refusing to give a replacement or a price-match voucher. They are telling me to reorder at the new, much higher price.

​My issues:

1)​My ₹18k is trapped in Flipkart gift cards, so I can't just buy from Amazon.

2)​I lost the massive sale card discount due to their damaged inventory.

3)​Standard support is useless and repeats scripts.

​Has anyone successfully fought this? I have emailed the Grievance Officer and tweeted @FlipkartSupport. What is the exact process to force them to issue a price-difference voucher or manual replacement? Should I immediately file an NCH complaint?

​Any and all suggestions are welcome 🙏

Hello Fellow Redditors!!

I need help navigating a Flipkart Open Box Delivery (OBD) nightmare.

​I ordered a laptop during the recent sale using over ₹18,000 in Flipkart Gift Cards and rest from my HDFC credit card to avail the credit card discount. I had to use gift cards because my credit card limit was less than the amount of the laptop (85k). When it arrived, the OBD revealed a massive physical dent on the top right corner of the lid of the laptop. I have the video proving this. The delivery was rejected at the doorstep.

​Now, chat support is refusing to give a replacement or a price-match voucher. They are telling me to reorder at the new, much higher price.

​My issues:

1)​My ₹18k is trapped in Flipkart gift cards, so I can't just buy from Amazon.

2)​I lost the massive sale card discount due to their damaged inventory.

3)​Standard support is useless and repeats scripts.

​Has anyone successfully fought this? I have emailed the Grievance Officer and tweeted @FlipkartSupport. What is the exact process to force them to issue a price-difference voucher or manual replacement? Should I immediately file an NCH complaint?

​Any and all suggestions are welcome 🙏

Hello everyone.

This post is regarding an auto-debit mandate cancellation in my mother's account. 3 years ago, my mother was sold an ICICI prudential ULIP policy by the bank employees and had made an auto-debit mandate of Rs.499,999.00 from her ICICI bank account. I got to know about this, and we decided to not make the payment for the policy this year onwards. While trying to cancel the mandate, the Imobile app kept on glitching and prevented me from cancelling the mandate. The net banking also did not allow the cancellation of the auto-debit mandate. At last, I called the customer care number. Upon connecting with a wealth management officer, I requested that she check and cancel the mandates. I myself checked for ECS Nach mandates, but there were none, and even the customer care officer confirmed that there were no mandates. She just mentioned checking UPI mandates, which I did and there were no mandates there either. I thought maybe my parents had already cancelled the mandate, and I could rest easy.

Cut to the 27th of April; her account was debited for Rs.499,999. By luck, she had a linked FD, so we were not hit by an insufficient balance charge, but her FD was broken due to this auto debit. I have the recording of the ICICI Bank wealth management official saying that there were no mandates on my account, and still the money was debited.

Can i raise this problem with the bank and try to get the transaction reversed? Will this constitute a Deficiency in service, and can i complain to the RBI ombudsman if the bank does not resolve the problem or provide compensation?

Hello everyone.

This post is regarding an auto-debit mandate cancellation in my mother's account. 3 years ago, my mother was sold an ICICI prudential ULIP policy by the bank employees and had made an auto-debit mandate of Rs.499,999.00 from her ICICI bank account. I got to know about this, and we decided to not make the payment for the policy this year onwards. While trying to cancel the mandate, the Imobile app kept on glitching and prevented me from cancelling the mandate. The net banking also did not allow the cancellation of the auto-debit mandate. At last, I called the customer care number. Upon connecting with a wealth management officer, I requested that she check and cancel the mandates. I myself checked for ECS Nach mandates, but there were none, and even the customer care officer confirmed that there were no mandates. She just mentioned checking UPI mandates, which I did and there were no mandates there either. I thought maybe my parents had already cancelled the mandate, and I could rest easy.

Cut to the 27th of April; her account was debited for Rs.499,999. By luck, she had a linked FD, so we were not hit by an insufficient balance charge, but her FD was broken due to this auto debit. I have the recording of the ICICI Bank wealth management official saying that there were no mandates on my account, and still the money was debited.

Can i raise this problem with the bank and try to get the transaction reversed? Will this constitute a Deficiency in service, and can i complain to the RBI ombudsman if the bank does not resolve the problem or provide compensation?

Hello everyone.

This post is regarding an auto-debit mandate cancellation in my mother's account. 3 years ago, my mother was sold an ICICI prudential ULIP policy by the bank employees and had made an auto-debit mandate of Rs.499,999.00 from her ICICI bank account. I got to know about this, and we decided to not make the payment for the policy this year onwards. While trying to cancel the mandate, the Imobile app kept on glitching and prevented me from cancelling the mandate. The net banking also did not allow the cancellation of the auto-debit mandate. At last, I called the customer care number. Upon connecting with a wealth management officer, I requested that she check and cancel the mandates. I myself checked for ECS Nach mandates, but there were none, and even the customer care officer confirmed that there were no mandates. She just mentioned checking UPI mandates, which I did and there were no mandates there either. I thought maybe my parents had already cancelled the mandate, and I could rest easy.

Cut to the 27th of April; her account was debited for Rs.499,999. By luck, she had a linked FD, so we were not hit by an insufficient balance charge, but her FD was broken due to this auto debit. I have the recording of the ICICI Bank wealth management official saying that there were no mandates on my account, and still the money was debited.

Can i raise this problem with the bank and try to get the transaction reversed? Will this constitute a Deficiency in service, and can i complain to the RBI ombudsman if the bank does not resolve the problem or provide compensation?