Asetek have the best customer support in the industry - change my mind
So long story short, I bought a bundle consisting of the La Prima wheelbase, the La Prima formula wheel and the Forte pedals. Since the start I had an issue where the steering wheel simply stops functioning despite its LEDs being on - no encoders, no buttons, no switches work. Then it reconnects. This had the habit of happening completely on random and during races.
I entered their site and quickly contacted them regarding this. They wanted me to test with different cables, manually update the firmware as well as to see if all my PC drivers and BIOS are alright. I sent them the log files and some more photos and videos of this and they told me that the issue is actually in the wheelbase and that they will give me a new one. They quickly arranged the shipping for me and I just had to give it to the delivery driver. I sent it and now I got the message from them saying that since they don’t have available La Prima wheelbases, I’ll get a Forte! So kudos to Asetek for:
1.) being professional regarding the technical stuff and advising me what to check and change
2.) responding to my emails very quickly
3.) for sending me an even better wheelbase than the one I had instead of saying that I’ll have to wait because they don’t have any La Prima bases.
4.) for making the whole process fast and easy - I just had to send them videos, results from tests and log files. Then they advised me on the next things instead of insisting I haven’t done something correctly.
I know that it might literally sound like an advertisement but this is genuinely what happened and I am still trying to process it. I’ve had to deal with the customer support of another sim racing brand (not going to mention it) and it wasn’t even near in terms of efficiency and professionalism. Taking the upgrade aside, Asetek really do their job well in CS.