Globe Wifi Gone (LOS in Red) For Almost 1 Week Already
For almost one week or 1 week na ata, around late 5am or 6am in the morning last week, my wifi disappeared and the LOS was and is still blinking red. I already went to SM Globe to have it reported and fixed and they issued me a ticket and a schedule for the technician visit. The girl said within the next day as earliest or next two days as latest, a technician would arrive.
Last Monday or yesterday, the Globe at SM (a female employee) called me to confirm if a technician visited me cause she said their technician told them they visited my area and wanted to confirm to me if my wifi is already back. I told her perhaps your technician is lying because no technician visited me or at least my wifi isn't back yet. Since visiting Globe for the first time last week, I received at least 3 text messages from Globe saying my wifi is already okay, the first one being sent the same day after I visited Globe - specifically that text which arrived at almost 10pm after going to SM, saying the crew visited my area and the wifi should already be okay and I should just turn off and on my modem - but still not yet resolved. Even just today, I received another BS text from them, saying: "Hi there. You may have experienced a loss of our home internet and landline services earlier. This was caused by a problem in our system. We're sorry for the inconvenience. Rest assured that our services have been restored and you may continue going online again. Simply turn off and unplug your modem for 10 to 15 seconds, then replug your modem and turn it back on to refresh your connection. If you are still encountering issues, please let us know by sending a report using the GlobeOne app. Thank you and have a wonderful day!" I also went back again last Sunday to SM Globe, for the second time, because of that false and fake first message saying my wifi is already okay but clearly no signal yet.
Globe, stop the BS customer service. Don't wait for the day your officials (and other wifi providers who are also guilty of widespread or gross bad customer service) will be summoned at the Senate to answer countless issues and problems from your subscribers. If it is indeed a very difficult technical problem, why don't you just be honest, instead of sending fake, scammy, or false text messages saying that my wifi is already restored and okay WHEN IT IS CLEARLY NOT YET OKAY. There is no storm or typhoon in my area, so what's your excuse now? You wanna be grilled by the senators like Senator Tulfo? You want to become as famous as the ongoing impeachment hearing?