u/AnnaBooty6

So basically I had to leave my apartment early because of a stalking issue (unrelated but just for context). I then called Virgin saying I would like to cancel my contract and they quoted me a disconnection fee of £700. I then told them they can take the monthly fee instead until the end of my contract to which they agreed.

I then kept getting phone calls from a legitimate Virgin number, but she was saying that the new tenant at my previous property can’t sign up because the line is still active in my name. She then kept transferring me to other people trying to get me to cancel even though they were still quoting a crazy fee.

She called me one day and said that she will transfer my account to the new tenant but just needs access to my account. Once I gave her three digits of my memorable word she then cancelled my contract without my consent (I told her I refuse that decision) and she said she doesn’t care and I’ll just have to ask Virgin for an instalment plan and then said good bye.

So now I’m my Virgin account it says my final bill will be £700. This is annoying as I’m just in the process of moving into a new place in June and was gonna change my WiFi to there.