u/Anon_On-T0p

DHL India rejected business KYC because AWB has my personal name — what can I do?

I have a commercial shipment from China currently held with DHL Delhi Customs.

The supplier accidentally put my personal name as the consignee on the AWB. However, the actual importer is my father's proprietorship/business.

All the commercial documents are correctly under the proprietorship:

• Commercial Invoice + Packing List
• IEC + GSTIN
• AD Code/ICEGATE registration

I informed DHL clearance about the mismatch before clearance and explained that my personal name on the AWB was an error and the proprietorship is the actual importer.

However, DHL KYC has now rejected the business KYC specifically because the AWB is booked under my personal name while the KYC documents are under the proprietorship.

The supplier can provide a signed/stamped declaration confirming the AWB consignee was entered incorrectly.

Has anyone dealt with this exact situation? Can DHL amend the consignee/importer after the shipment has already reached India, or is there another way to get the business KYC accepted and have the Bill of Entry filed under the proprietorship?

Would really appreciate advice from someone who's dealt with DHL/Indian Customs/CHA consignee amendments before.

I have a commercial shipment coming from China via DHL.

My supplier accidentally put my personal name as the consignee on the AWB, while the actual importer is my father's proprietorship .

The commercial invoice and packing list were already correctly issued to the proprietorship, and the IEC/GST are also under the proprietorship. Only the AWB has the wrong consignee.

DHL's Delhi clearance team has contacted me for IEC, GST, AD Code etc. I've informed them about the mismatch and requested correction before they file the Bill of Entry.

Supplier is also providing a signed/stamped declaration confirming the AWB mistake.

Has anyone dealt with this with DHL/Indian Customs?

• Was the consignee amendment approved?
• What documents were required?
• How long did it take / what were the charges?
• What happens if Customs refuses the amendment?

Would especially appreciate experiences from importers/CHAs who have dealt with DHL Delhi.