Recent Experience Edmonton Service Canada
Just wanted to summarize my experience getting passport renewal + name change for anyone who needs insight for upcoming passport services.
My passport expires in November but I recently did a name change, as well. My travel is September 12th.
On August 14th, I looked online and it said 20 business days and can just go to a regular Service Canada office. So, I went down to the Westlink Plaza office at 8:25am (it opens at 8:30) and there was already a large queue outside waiting to be let in. Probably 20-30 people deep. As soon as I went inside, there was a line host/triage person who was asking people their travel dates. When I told her September 12th, she said I would not get it in time because its 20 business days + 5 days for mail. Oops.
So, she sent me to the downtown location Service Canada office. I arrived there at 9:15am and there was already a full queue inside + 40-50 people waiting in the hallway. Once again, a line host/triage person was walking the queue and encouraging people to leave the line if they were open to waiting 20 business days and getting it by mail. Quite a few people left to go to the regular Service Canada location down the hall. The line host also explained that *Fridays and Mondays are their busiest days and the wait time would be about 2-3 hours*
It took approximately 40 minutes for me to get from the hallway line into the passport review line. I waited in the passport review line for another 45 minutes and then I waited to actually see a processing agent for another 30 minutes. My passport review took less than 5 minutes and he told me to come back on August 28th to pick it up. In total I was there for just under 2 hours.
TLDR; Avoid Edmonton Service Canada on Fridays and Mondays. Processing time by regular mail is 20 business days + 5 for mail times. There's two Passport locations in Canada place downtown -- one for urgent/10 day pick and one for mail in processing.