u/ApeApplePine

I’ve been offered an L3 technical support role at a major tech company. For the past 3.5 years, I’ve been working as a solutions builder across various enterprise IT departments. The compensation is significantly better, but I’m struggling to decide if this move makes sense for my long-term career trajectory. While L3 isn't entry-level, I'm worried about the longevity of support roles in the age of AI. I’d love to hear your thoughts on whether this is a step forward or a stagnation in my career path.