u/Apprehensive-Act8050

Just as the title says, I am deeply hurt as I love the device and when I finally found a device that took me off apple’s ecosystem and hold…a device that you can not put down, this happens..

I have sent a device in as a trade in, Samsung provided me with a shipping bag and label and their courier and a few days after ive been Informed that the delivery of my device has been lost.

just to add, in the past when it comes to returning a device within 14 days Apple don’t ask questions, samsung threaten you with 20% deductions because you may have downloaded an app, please Samsung fix this.. you have a wonderful product but this is what I believe is stopping you from reaching the next level.

We always talk about specs, cameras, battery life and performance when comparing Apple and Samsung, but one thing that doesn’t get talked about enough is customer service.

My trade-in device has gone missing on its way to Samsung, and instead of a quick, stress-free resolution, I’m dealing with slow support and threats to lock a device over a situation that isn’t even my fault.

Compare that to Apple, where the trade-in process has been seamless and straightforward in my experience.