u/Apprehensive-Movie96

Hi everyone, may I ask sellers who submitted an Etsy appeal this month or this year... did you receive a reply from Etsy, and how long did it take?

My appeal was submitted 17 days ago, but I still haven’t received a clear formal appeal response yet. I’m trying to understand what the recent timeline looks like for other sellers.

Was your appeal answered within 2 weeks, longer than 2 weeks, or not at all yet?

Thank you so much. I’m just trying to stay calm while waiting and would really appreciate hearing recent experiences.

https://preview.redd.it/xydyjcv5xxyg1.jpg?width=317&format=pjpg&auto=webp&s=54f164e9b39d304aa84f045cd7e61d91d00a97aa

Hi everyone, I’m hoping to ask for advice from sellers who may have experienced something similar.

I’ve had my Etsy shop for 3 years, and my identity and bank details were already verified during my original registration process. Recently, I was asked to complete Persona verification again, and after submitting it, I received a message saying I can’t continue selling.

I’m confused because my shop has been established for years, and I believe this may have been caused by a capture issue, image quality issue, or correctable mismatch during the Persona process.

Has anyone with an established shop experienced this and successfully resolved it? Did you get a manual/human review, and what helped?

I’m trying to handle this properly and would really appreciate any advice on the best next steps.

Hi everyone, I’m hoping to get some advice from other Etsy sellers who may have experienced this.

I tried submitting my seller identity verification documents through Persona, but after the capture/verification process, I received the message: “Unfortunately, you can’t continue to sell on Etsy.”

I genuinely think the Persona capture may have failed me because of the document photo, selfie capture, lighting, formatting, or a possible mismatch in how my legal details were entered. I’m fully willing to provide clearer documents or complete any additional verification steps, but I’m not sure what the best next move is.

Has anyone here experienced this issue with Persona verification on Etsy? Were you able to get it manually reviewed or resolved through Etsy Support?

I’d really appreciate any advice on:

1. The best way to contact Etsy for this specific issue
2. Whether live chat or email support worked better
3. What documents helped with manual review
4. How long it took to get a response
5. Anything I should avoid doing, like retrying too many times or opening another account

Thank you so much in advance. I’m trying to handle this properly and would really appreciate guidance from anyone who has been through it.

https://preview.redd.it/itgn09omzsyg1.jpg?width=321&format=pjpg&auto=webp&s=4bedb2b30d0cf56a2e637aa4633c966ecf43fdda