need advice
today i was trying to exchange my tickets and the bot told me to call a number which i did. i wanted to exchange my 100s seats for unreserved pit which i said multiple times throughout the transaction and the representative said so as well. everything seemed to be going well, it was a $10 fee for each ticket plus the price difference, which i was completely fine with paying.
i get off the call login to ticketmaster and see that i was given section 120? never did he say i was getting that section or did i say i wanted it. i call them back trying to resolve the issue and now they are telling me there are no floor tickets available? (it still shows lots on my end) . they are refusing a refund or refusing to give me better seats even though they were the ones who messed up? i need advice because i just spent $150 on seats i never wanted to be in .