Is this normal?
I hired a new 3PL recently and they take the original inner cartons of 6 units that come from my manufacturer in Europe and ship that same box on to my retailers. They never re pack. Is this normal protocol? My retailers are mentioning things are arriving damaged.
With that being said when they inbound these cartons from Europe, they scan the master case label to inbound quantities but they never actually open the box to count what’s inside. Is this also normal ?