Will we ever get our stroller back?! - help?
This whole thing is driving me crazy. Booked United from (domestic origin) thru IAD, YYZ, with a final destination of CPH. United never got our stroller on our original flight to IAD and sent it to ORD.
BUT - our YYZ-CPH was through Air Canada, so United says it's AC's problem since our ending flight was with them. Whatever, fine. We didn't find this out until after leaving the airport, which seems like a huge mistake.
I filed the appropriate info with Air Canada, including my internationally-working phone number, and the address of our 'home' in CPH.
Air Canada never updated the tracking beyond receiving it in IAD.
I was able to use the United app to track it TO CPH!!! so theoretically AC could have gotten it to us. We did not fly home from CPH so no chance to go ask the AC desk and look for it there.
After more than the 5 days of no info, I filed a secondary report with AC, as well as submitted expenses since we had to buy a stroller in Denmark.
IS there anything else I can do?! Is there ANY way to get a human on the AC customer service line who ACTUALLY knows something about their baggage processes??