Are there any Humans in Customer Service??
I have ordered from RA with great results in the past. I've even recommended them to people numerous times. Sad to say I will definitely not be recommending them to anyone anymore and will most likely never order again unless I'm desperate.
On May 19th I ordered 2 sets of brake pads, 4 rotors, and 7 quarts of CVT fluid. Like a lot of other people, it initially looked like they were all coming from "Warehouse A" in my cart, only to then at checkout be split into 3 shipments. I wasn't stoked but the price was still competitive so I went ahead with the order. 2 of the shipments got to me quite quickly and were good to go. However, the 3rd one, containing one set of pads and the CVT fluid, didn't move for at least a week. I submitted a ticket with Fedex to see what was going on and at the same time went through RA's claim process. I was told to wait until June 3rd before I could claim it as "Not Delivered."
Yesterday morning, June 2nd, I got email confirmation from FedEx that they had completed their investigation and that the package was confirmed by them to be lost. I emailed RA CS with a screenshot of that FedEx email attached. I got an automated response telling me that, rest assured, the carrier has the package and it could still get delivered so I needed to wait until June 3rd. I replied asking for a human to please look at the email to see the screenshot indicating otherwise. Got another canned response.
So, today, June 3rd, I go on to RA and click through all their options to indicate that I never received the package, only to be told I now need to wait until June 9th before they will consider sending a replacement shipment. I again responded to the CS email with the FedEx screenshot, begging for a human to please review it. Got yet another canned response about waiting until the 9th.
This is by far the stupidest CS experience I've ever had and I regret not choosing to get a refund over a replacement just so they don't get any more of my money. I really hope someone from RA corporate sees these posts and thinks seriously about how much their horrible CS is affecting their reputation.
