The Killer disc replacement (good experience)
I know Arrow Video's support gets a lot of flack.
I wanted to share my experience. I bought The Killer on OrbitDVD, preorder. When I heard of the issue with the extended cut bluray I contacted Arrow Video via their contact form on their website. They promptly replied with an apology and asked for proof of purchase. Once I gave them the information they stated they would contact me again once the replacement had shipped. Today I got a notification that the disc will be shipped shortly.
All in all, a pretty good experience. I also had the same experience getting a replacement disc for the movie The Cell.
Anyway, I hope I'm not the exception here.