u/BerryEcstatic3534

Hey everyone, sharing a nightmare experience with my brand-new Tissot PRX Powermatic 80 Titanium. On the exact 3rd day of normal wear, the permanent, factory-pressed upper link completely separated from the watch case head.

Because this fixed factory link structurally failed, the watch fell instantly, suffering chips on the bottom right edge of the bezel ring. I immediately logged a complaint while traveling abroad.

This was my first nice watch and this happened while i was travelling to Europe and was left with an empty wrist for my whole trip

Now that I am back, the authorized retailer (Helios CP, Delhi) sent a technician to push the factory link back into alignment and messaged me saying it's "fixed." They are completely ignoring the physical case damage caused by the structural failure of the watch.
I have officially emailed Swatch Group and Tissot corporate demanding a complete Dead-on-Arrival (DOA) replacement watch. A manual storefront repair cannot recreate a factory-milled rivet seal, and the watch is no longer safe to wear on a wrist. Thoughts?

Hey everyone, sharing a nightmare experience with my brand-new Tissot PRX Powermatic 80 Titanium. On the exact 3rd day of normal wear, the permanent, factory-pressed upper link completely separated from the watch case head.

Because this fixed factory link structurally failed, the watch fell instantly, suffering chips on the bottom right edge of the bezel ring. I immediately logged a complaint while traveling abroad.

This was my first nice watch and this happened while i was travelling to Europe and was left with an empty wrist for my whole trip

Now that I am back, the authorized retailer (Helios CP, Delhi) sent a technician to push the factory link back into alignment and messaged me saying it's "fixed." They are completely ignoring the physical case damage caused by the structural failure of the watch.
I have officially emailed Swatch Group and Tissot corporate demanding a complete Dead-on-Arrival (DOA) replacement watch. A manual storefront repair cannot recreate a factory-milled rivet seal, and the watch is no longer safe to wear on a wrist. Thoughts?