Addiesdive order and return experience
I ordered an Addiesdive watch, but when it arrived, I found multiple specks of dust inside the dial/crystal. I contacted Addiesdive support and provided photos of the issue.
After discussing the matter with them, I returned the watch. The original refund was processed, but $10 was deducted from the refund as the original shipping cost. I also ended up losing around ₹500 in forex markup charges across the original payment and refund.
Addiesdive did not arrange a pickup for the return. Instead, they told me to arrange the courier myself and said that they would reimburse the return shipping cost through PayPal. I paid around ₹300 ($3.14) for the return shipment and waited 12 days, with August 10 given as the expected reimbursement date.
On August 10, instead of the promised PayPal reimbursement, they said they could not refund the shipping cost and offered me a $10 coupon.
Has anyone else had a similar experience with Addiesdive after receiving a defective/QC-issue watch?