Xfinity still sends advertising push notifications with no real opt-out and support keeps gaslighting users
Take a quick peek at this forum before reading this post.
I use the Xfinity app for exactly two things: outage notifications and billing alerts. That’s it. I don’t want promotions, streaming ads, phone upgrade offers, “special savings,” or random entertainment notifications showing up on my phone every other day.
So naturally, I tried to turn them off.
Except apparently that’s impossible.
Before anyone pastes the same support script again: yes, I checked every setting people keep mentioning. I went through the app settings, account settings, notification settings, communication preferences, and the Xfinity Privacy Center. I disabled every marketing-related option I could find on the website. None of it affects the push notifications coming directly from the app.
The only push notification categories I actually have are things like “Network Access” and “Network Activity.” There is no “Marketing” toggle. No “Promotions” setting. Nothing.
What makes this even more ridiculous is the giant Xfinity support thread where dozens of users are describing the exact same problem for months straight. People posted screenshots proving the option doesn’t exist, and support still kept replying with the exact same incorrect instructions over and over again like nobody even read the thread.
At one point support suggested maybe some users couldn’t see the settings because they weren’t Managers on the account. I am a Manager on the account. Still no option. Still getting spammed with ads.
The only real workaround is disabling all notifications for the Xfinity app at the phone OS level, which also disables outage alerts, billing notifications, and security notifications. So apparently the choice is either:
receive important account alerts AND marketing spam
or
receive nothing at all
That’s an insane design for a utility app people are already paying for.
Honestly the most frustrating part isn’t even the notifications anymore, it’s the support responses. Customers repeatedly explain that the setting literally does not exist, and support just keeps looping the same canned directions anyway. It feels less like support and more like talking to a wall.
At this point I’m probably filing complaints through FTC consumer channels and sending feedback to Apple because this has been going on for months and Xfinity still seems unwilling to either fix it or simply admit the feature doesn’t properly exist for many users.
And if an Xfinity employee replies to this: please actually read what people are saying before posting the same fake menu path again. And I will NOT be sending any mod mails, please comment directly under the post