QBO Cold Call Customer Satisfaction

I was in the middle of some work, and my business line rang. "Hello, I'm from QuickBooks and wanted to know what you think of the value of your QBO account".

It was not a good time to take the call, but I figured I would be able to record a couple of my gripes, or else their metrics would say "no complaints".

  1. The tool functions, but I'm not in love with it. It performs a service I need, not something I am excited to open up.
  2. There are way too many ads. I'm already a customer, why are you constantly bombarding me with ads and new things that I don't need and are way too expensive if I did?
  3. Asked about value: I'm disappointed about the way they keep raising the rates and provide features that I don't need.

I wish I had a better list of my gripes at the ready so if they ever call back I can give them a more comprehensive list.

It was a professional 2-minute call, not a confrontational one. She said at the end that if I have more to say that I can give them a call back. Then "click".

I don't sit around lamenting the pains of QBO. The tool is a necessary evil, and unlike the late '80s and early '90s there aren't that many competitors to switch to. (Peachtree, anyone?!).

I really do hope that someone hears this. But I really hope that my account isn't suspended.... 🤣

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u/BlueRidgeTog — 7 days ago

Chase Offers - Check 'em all?

Is there any reason not to open the app and activate all the Chase Offers every week or so? I hate when I stop for gas and miss out on the Texaco benefit...

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u/BlueRidgeTog — 2 months ago

Fit on Screen - missing from mouse click?

I've noticed in the recent version of Photoshop (27.6.0 - Windows) that accessing the "Fit on Screen" option is missing.

I used to be able to hold Ctl-Space, then right click on the mouse to instantly fit the image on the screen. Lately this is just bringing up the layer picker instead of snapping the image to my screen size.

Any chance anyone else is seeing this? I certainly miss it!

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u/BlueRidgeTog — 3 months ago