How can we safely hide the exact address of a factory in Google Business Profile due to security risks?
Hello, I am helping a client with a Google Business Profile for an active industrial / manufacturing business in Ukraine.
The profile is active, the business continues to operate, and we do not want to mark it as temporarily closed or remove the profile from Google. The issue is different: due to the current security situation in Ukraine and attacks on warehouses, factories and infrastructure, displaying the exact address of the facility on Google Search and Google Maps may create a real safety risk for the business, employees and nearby residents.
We have already contacted Google Business Profile Support and described the situation as a security concern. In our request, we explained that we do not want to mislead users, use an incorrect address, or close the profile. We are trying to understand whether there is a correct and policy-compliant way to hide only the exact street address.
We understand that manually removing the address from the profile may be interpreted by Google as changing the business type, may trigger re-verification, or may create a policy issue. That is why we want to get guidance before making any changes.
My question is: is there a correct and policy-compliant way to hide the exact street address while keeping the profile active and visible, for example by showing only the city, region, or a general area instead of the exact factory address?
Important: we are not trying to use a fake location or bypass Google’s rules. This request is related only to safety and security.
I would be grateful for advice from Google Business Profile Product Experts, community moderators, or anyone who has dealt with a similar situation. I can provide the case ID privately if needed.