Navigating Accountability During an Unexpected Leadership Air Quality Incident
I wanted to get some perspectives on a situation that occurred recently that challenged my thinking around accountability, narrative ownership, and environmental stewardship.
I was escorting several members of my team through the office after hours following a successful client engagement. During an elevator ride, an unexpected odor emerged.
What happened next has stayed with me.
As leaders, we are often forced to make rapid decisions under conditions of uncertainty. I immediately recognized that the group was looking for someone to take ownership of the situation.
Here’s where I struggled:
While I did not personally have enough data to determine the source of the odor, I felt a responsibility to reassure the team that I was taking the issue seriously. I therefore voiced concerns about building air quality and indicated I would be escalating the matter appropriately. Some might view this as deflection. I view it as Atmospheric Leadership.
When a team experiences discomfort, is it more important to identify the source of the discomfort, or to create psychological safety around the experience?
I’ve been reflecting on this a lot.
The reality is that in modern leadership, perception often travels faster than facts. By the time the elevator doors opened, several members of the group appeared to have formed their own conclusions regarding the origin of the odor event.
This raises a broader question:
At what point does a narrative become accepted truth simply because it is socially convenient?
Another lesson emerged: As I walked toward the office area, I noticed the team had stopped following me. This created a brief leadership vacuum.
I turned around and observed them standing still, looking in my direction. The moment felt symbolic. Leadership can be lonely. Sometimes people want you to explain yourself. Sometimes they want you to apologize. Sometimes they simply want you to participate in a version of reality that isn’t aligned with your own truth.
I chose not to engage in blame-based dialogue.
Instead, I continued forward. Looking back, I wonder whether that was the correct approach.
My current thinking is that leaders should resist becoming trapped in what I call Odor Attribution Culture: the increasingly common tendency to focus on identifying who created a problem rather than aligning around a shared future where the problem no longer exists.
Curious how other leaders would have handled this.
Specifically:
Is it appropriate for a leader to assume responsibility for an environmental event without first confirming the root cause?
How do you maintain executive presence when a room appears to have reached a unanimous conclusion that may not reflect your lived experience?
Has anyone successfully implemented a Forward-Resilience framework for moving teams beyond unproductive discussions about where an odor originated?
Looking forward to the discussion.
“The strongest leaders don’t ask who created the smell. They ask where the air needs to go next.”
- Guzu