u/Business_Platypus_81

My van has been in the shop 5 times for an electrical issue. Something is draining the battery. The dealership has replaced many parts that they think is causing the issue, but the car will be dead within a week of getting it home. They keep it over a week each repair - the last repair took over a month. It ran for almost 2 weeks this time and I’m sending it back again today.
The warranty is covering the repairs each time but it’s getting ridiculous. I’ve been in contact with Carvana about the issue several times. They’re telling me to go back to the same dealership and tell them that if they can’t fix it they need to ask SilverRock to send someone out.
I’ve had the car right at 100 days.
And yes - I did do the PPI. They just didn’t find this problem.

Has anyone actually used SilverRocks roadside assistance? My batteries were replaced at 30 days of ownership. Now, just 10 days later, the cars completely dead again. Called to get it towed to the dealership and can’t get any help. I was on hold for over 30 minutes on 2 separate calls. The first one said I don’t have roadside coverage in the limited warranty. The second one said I should just call a local tow company and apply for reimbursement.
Thank goodness I’m not stuck on the side of a highway!!

Got my new van yesterday evening. I want to get an inspection done, but I’m completely confused at how to go about it.
Should I just go to my nearest dealership and then submit each issue through the app? Or should I find a certified repair shop for the inspection?

After a horrible experience with a local dealership, ( I spent three hours picking out a card test driving going through financing only to be told after signing the papers that there was an open recall and the car couldn’t be sold. ) I bit the bullet and ordered a similar car from Carvana. My interest rate and monthly payments are lower and the car is pretty comparable to my original choice. Got approved instantly after I submitted insurance paperwork and waiting on my new bright blue minivan to be dropped off on Wednesday! Cross your fingers for me that all continues to work well!