u/CalligrapherAwkward1

i backed up my iphone 13 to my macbook and reset the phone. when i went to restore the backup, instead of showing my recent backup (which i checked was there before i reset the phone) it said i had never backed up that phone, despite it showing the date of a previous backup in december. is there anything i can do to get that backup back? i updated my mac after backing up my phone and j think that’s why the backup disappeared but i have never lost or had any corrupted files after updating my macbook.

i factory reset my phone as i was having issues with storage and the functionality of the phone. it reached the point where all i could use was apple apps and i could still barely squeeze out 1GB of space. i’ve reset my phone before because of this issue, and it worked which is why i did it again. i’m desperate to have my data back because there were some pictures of my baby cousin i forgot to backup elsewhere as a just-in-case and messages from friends dear to me i read back. please help me if you can.

i backed up my iphone 13 to my macbook and reset the phone. when i went to restore the backup, instead of showing my recent backup (which i checked was there before i reset the phone) it said i had never backed up that phone, despite it showing the date of a previous backup in december. is there anything i can do to get that backup back? i updated my mac after backing up my phone and j think that’s why the backup disappeared but i have never lost or had any corrupted files after updating my macbook.

i factory reset my phone as i was having issues with storage and the functionality of the phone. it reached the point where all i could use was apple apps and i could still barely squeeze out 1GB of space. i’ve reset my phone before because of this issue, and it worked which is why i did it again. i’m desperate to have my data back because there were some pictures of my baby cousin i forgot to backup elsewhere as a just-in-case and messages from friends dear to me i read back. please help me if you can.

I reset my phone after backing it up to my MacBook yesterday. I updated it because it wouldn't let me download an app my phone said I needed because I hadn't updated it in a while (it said Apple Devices, which I couldn't find and thought the Mac app was Apple Configurator and now I realise this was unnecessary). Now the backup I did isn't showing up on my MacBook even though I checked it was there!!! I'm not sure what to do now. I have never updated my MacBook and lost date before.

For context, I have been having issues with my phone for a few months now related to storage I cannot clear. This is not my first time doing this exact process and it has worked previously. However, I did it with my old MacBook (which I still have and use occasionally to find old files) and it said something about erasing the media on that Mac as an iPhone can only backed up to one Mac at a time, which I did.

I could barely use my phone without it overheating, and it got to the point where I had to delete every non-Apple app, and even then, I never had more than 1GB space. It said I had over 70GB of pictures and videos (roughly 8000ish pictures, 600+ videos that I have taken and saved over the last almost 11 years of using my Apple ID) and when I would try to delete the older ones, they would pop back up as if never deleted. I am very stressed but luckily I did transfer what was most important to me to different places, but I would very much like to restore my phone to the way it was. Is there anything I can do?