u/Chandira143

I have 2 Simplisafe systems. One of them works perfectly (hence the reason why I purchased the second). I had called support in the past and it was a good experience. Something has definitely changed because support now barely speaks English.

My second system simply does not work. It is not an internet issue - best I can tell is that it’s a configuration issue. For example, I will ONLY receive alerts when it’s armed but never alerts when it’s disarmed. You can see this in the timeline. No test signal is being received by the base station.

I called twice. The first tech was nice, acknowledged the issue and rebooted. It worked for 2 days after that. The second lady I spoke to was very rude. She kept saying that there was “nothing wrong” and that the timeline showed it was working perfectly all along, it was just disconnected from WiFi” (it clearly showed it was connected). It was weird being gaslighted over a tech product.

Each time I have called, they have asked me to physically reboot and I live an hour away (it’s monitoring for my elderly relative). Each call takes approximately 30 min to even reach a tech.

I called and canceled today. Do NOT go through the frustration I experienced.

Hi, I live on the Florida west coast and I’d love to hear about the best hiking locations. Number 1 rule is that it must be safe for women alone - but all skill levels welcome!

Hi, I know there’s some strong anti-church sentiment on this board - but my 13 yo daughter has been severely bullied and I would love to find her a smaller church group to give her some support outside of school. Trying every angle I can.

South Tampa area (and, yes, working on changing schools etc - this area is BRUTAL). Thank you!

Anybody know what was going on near Curtis Hixon. Driving home 9:30-10pm looked like hundreds of teens gathered.