u/ChuddMcGee

Can someone sanity check me?

I've had this Venture 2 jacket for about 9 years which I now understand is apparently insanely old for post-2000s gear but I only wear it like twice a year (literally less than 24 hours a year) and properly care for it but I'm being 100% stonewalled by their CS and warranties dept because this issue that seemly happens to 90% of these rain jackets is just supposed to be accepted wear and tear. And unless you're cool with your back and neck getting wet every time it rains this seems like something that's not really acceptable given the age and limited uses?

Is the only alternative to just go back to pre-2000s gear that'll probably give me cancer but keep me dry?

I've been a customer for about 5 years and never had any actual issues with losing service when I expected to have service, but in the last month I have had the worst time imaginable with GFiber.

Basically started when I signed a new lease and had roommates take over the GFiber account while I started new service at my new address. Initially tried scheduling service online and then realized I couldn't so I called in and a sales rep went through it with me. They stated that they would cancel the service I tried to set up online but then didn't and ended up creating a 2nd new order so I got equipment shipped both to my current address and my new address which at the time I didn't have access to. Very clearly stated that I did not have access to the new address and wouldn't for a few weeks and the sales rep assured me billing wouldn't begin until after I plugged the equipment in at the new address.

One of the most frustrating things is that I have now had multiple ACES team members and other CS employees tell me they were able to listen to the original sales call and confirm that the rep never mentioned the "7 days OR after equipment is plugged in whichever is first" for billing to start. Additionally I was then charged $100 for the equipment/service that was sent to the address I didn't have access to and the same ACES team member who corroborated that the sales rep omitted information told me it would take up to a month to be reimbursed for the screw-up with the equipment.

It's now 4 days since the intended start of my service at my new address and it took until today to get the router working and sending a wifi signal. It was three days of them trying to troubleshoot over the phone and me telling them that my app was saying there was an issue with connectivity and the router wasn't working. I had to call in this morning and request a technician as they never suggested this would be the fix.

Anyways the app still shows that my router isn't working properly but at least I have internet at my new place. If it's already gotten this bad the Stonepeak majority sale is going to be really really bad lol...

"Normal wear and tear"

Changes in Customer Support?

petition to start making buffers from DU

If you like my gun we can be friends 👉👈