Has anyone else had an adjuster ask for years of 811 tickets all at once?
We had a small incident recently where we hit a sprinkler line during excavation. No gas, no electric, no injuries, and no claim was actually filed. Now our insurance adjuster is doing a routine audit and is asking for all 811 tickets from the past 36 months for any excavation work. That’s easily hundreds of tickets across different projects. Some are in physical binders, some are buried in email threads, and I’m pretty sure a few are just gone. I’m trying to figure out what’s realistically expected here. Do we actually have to produce every single one, or is there usually some acceptable level of documentation they’re looking for?