Patient got mad we referred her out for a basic extraction
So yesterday we celebrated the Fourth of July in our office. We usually close for 3 but we closed for 1 so we could have a little in office party at the end of the day. We’ve had flyers posted In the waiting room letting people know this for about three weeks now. We do offer walk in hours but they close for 10 so no one should have been walking in anyway.
So we close at 1 like we scheduled for. Everyone’s upstairs in the break room. We have music going, we’re eating, our doctor is bbqing on our back stairway patio. And then we hear banging. There’s a window in our break room thats directly on top of the entry door on the first floor. We see a lady. So some of us go down and talk to the lady. She basically tried to lie and say she had a scheduled appointment but after we told her that was impossible and explained how she quickly switched to saying she was coming in for an emergency walk in. Obviously not being able to turn her away because she verbally told us it was an emergency and we were within operating hours we took her.
So I do her X-rays. Her tooth is cracked down to the root. No saving has to be extracted. I get it all set up. My doctor comes back down from upstairs and he’s already aggravated because you know he’s supposed to be partying right now. But he doesn’t show that to the patient. He lets her know he’s about to numb and she starts getting real fidgety. Moving around. Flinching before she’s even open her mouth. So he reassures everything will be fine. He going to put the needle in her mouth and she goes to grab his hand. Before she can he pulls the needle away from her and basically tells her how dangerous that is. So I offer to hold her hands and tell her she can squeeze as hard as she can(She’s squeezing the absolute fuck out of my hands. I’m a 230 lbs man vs a 150ish looking lady and she’s hurting my hands). My doctor goes to numb again and as soon as he gets close she throws her head in the opposite direction off of the head rest.
He rolls back, sets the syringe down, takes his gloves off, walks out and I already know what’s going on. So I take my gloves off and start getting the referral forms written. I go to explain to the lady she’s going to be referred to an oral surgeon to get the tooth out because my doctor is no longer comfortable doing it. She’s like but why he can come in. And she’s making all these excuses and I’m just like maam he’s not going to come back in. He would rather not take the risk of hurting you in case you did happen to move again. ATP I’m sure my doctor is upstairs eating again and I’m stuck down here explaining the same thing over and over. So she finally gets the hint after like 15 minute that he’s in fact not coming back and she take the referral and leave. But not before she verbally insulted and degraded me as if I was the one that was going to be doing the work……….add that to the list of reasons I hate being a dental assistant