u/Competitive-Rope3753

Quick update on the RMA situation with HP Support and their authorized service provider (BDH):

​After refusing their initial push for basic repairs and demanding a unit replacement under consumer protection laws (due to the well-documented Hall sensor / thermal saturation latent defect), HP customer relations stepped in.

​Their immediate response was the standard scripted pushback: claiming that replacement is only an option within the first 6 months of purchase, and since the laptop is around 11 months old, repair is my only option. When I stood my ground on latent engineering defects, they essentially gave me an ultimatum: "Accept the repair or we ship the laptop back unrepaired."

​To keep the legal clock ticking, I let the RMA proceed, but here is the ridiculous part: the service center officially diagnosed the issue as an "LCD screen failure." They just ordered an SPS-RAW PANEL 16 LCD 2.5K and an SPS-BEZEL LCD from overseas, with the estimated delivery date showing as "null".

​They are deliberately treating the symptom (black screen) as a faulty panel rather than acknowledging the thermal design flaw where the Hall sensor/MUX circuitry gets cooked right next to the heat pipes. Replacing a perfectly fine 240Hz screen is not going to fix a motherboard-level thermal issue.

​The 20 business-day legal repair window is officially counting. If the parts get delayed past the statutory limit, I am taking the case straight to the Consumer Arbitration Board for a mandatory replacement. If they actually slap a new panel on it and return it, I expect the black screen to return the moment the system gets under load again—at which point a secondary failure guarantees an open-and-shut replacement ruling.

​I will keep updating as soon as the parts arrive or the deadline expires.

I honestly expected better from a premium gaming laptop.

I've owned my HP OMEN (RTX 5070 Laptop GPU, 32GB DDR5, Intel Ultra 7 255HX) for almost 11 months. During that time I played demanding AAA games like Resident Evil 9: Requiem and Subnautica 2 at 1440p without any issues.

Then I started playing Overwatch for longer sessions.

After a few hours, the internal display suddenly went black. The laptop itself was still alive. Audio continued, the keyboard lights stayed on, and Windows seemed to keep running. Only the display disappeared.

A power drain reset temporarily brought it back.

Thinking it was an Optimus issue, I went into the BIOS and switched the graphics mode to Discrete GPU to completely avoid hybrid graphics.

It didn't matter.

The exact same issue happened again.

Eventually the situation became even worse:

Internal display stopped working.

HDMI worked only temporarily.

OMEN Gaming Hub's Graphics Switch became stuck and would not let me switch away from Optimus.

After attempting to reinstall the NVIDIA driver, HDMI output disappeared as well.

Now the laptop powers on, keyboard lights work, I can hear Windows, but there is no display output at all, either on the internal panel or through HDMI.

This is exactly the kind of failure I would expect from a five-year-old abused laptop, not from a premium gaming machine that isn't even a year old.

I know electronics can fail. I'm not claiming every HP OMEN has this problem.

But if a premium gaming laptop can effectively become unusable after less than a year because the graphics subsystem, MUX switching, firmware, or display path completely falls apart, then HP seriously needs to improve quality control and firmware reliability.

Has anyone else experienced similar issues with HP OMEN laptops, especially involving Optimus, the MUX switch, or complete display loss?

I'm sending the laptop in for warranty service and will update this post with HP's diagnosis and repair results.

I bought an HP OMEN laptop with an RTX 5070 Laptop GPU, 32GB DDR5 RAM, and Intel Ultra 7 255HX. The machine was supposed to be a high-end gaming device.I have been using this laptop for 11 months. I have played many AAA games, such as Resident Evil 9: Requiem and Subnautica 2, at 2K mid- high settings, and nothing unusual has happened so far. I have always had a smooth gaming experience.

However, things became more serious after I started playing Overwatch for extended periods of time.

After several hours of normal Overwatch gameplay, the internal display suddenly went black. The laptop was still running: audio continued, keyboard lights worked, and the system appeared alive.

At first, a power drain reset (disconnecting charger and USB devices, holding the power button) temporarily restored the display.After the first incident, I managed to recover the display using a power drain reset. After that, I entered the BIOS settings and changed the graphics mode to Discrete GPU instead of Optimus, then saved the settings.

Despite disabling Optimus and forcing the system to use the dedicated GPU, the same display issue happened again later.

After that, the problem became worse:

Internal display stopped working.

HDMI output worked temporarily.

OMEN Gaming Hub's Graphics Switch became locked on Optimus mode and would not allow switching to Discrete GPU.

While attempting to reinstall NVIDIA graphics drivers, HDMI output also disappeared.

Now there is no image output from either the laptop screen or HDMI, although the laptop still powers on and responds.

This does not look like normal behavior for a premium gaming laptop.

I am currently contacting HP support and will update this post with their response and repair results.

I am posting this because I want to know:

Has anyone experienced OMEN laptops getting stuck in Optimus/MUX switching?

Has anyone had a similar RTX 40/50 series laptop display failure?

Was HP support helpful in resolving it?

I hope this is an isolated case, but a high-end gaming laptop should not lose all display output under normal gaming conditions.