Websites blocked?
Looking for some help,
I have a vast amount of websites being blocked by virgin. Porn sites, some gambling sites and anything that has anything they considder sex related such as love honey and Ann summers (come on its a bloody shop ffs and im a 40 year old adult lol) contacted virgin and got some fool telling me its not blocked.
They couldnt access my account for some reason and said that web safe and parental controls are off on their end. If I go onto the app or the website it does show that both settings are off but if I try switch them on (to attempt to turn them back off) anytime I change anything it just says changed settings couldn't be saved. I've tried this via WiFi, mobile data, on my phone and on my computer but it just says the same thing.
I got a call from someone in one of the Indian call centres who couldnt understand why this was an issue and told just use your mobile data for any site thats blocked lol not the point that I could do this but its still very outrageous of them to say thats the resolution.
They also said its something to do with my router continually changing the ip adress which I dont understand as its just a virgin media hub 5 so nothing has been changed in the settings of the router to cause this.