u/Confident_Buffalo242

Today I was serving a couple celebrating an anniversary. They were super sweet, and ordered a Turkey dinner and a 16oz Ribeye. When their food came out they even asked me to take a picture (adorable)

When I checked on them the first time, the guy was cutting into his Ribeye and eating it. He complained that he ordered it Medium and it was Well.
I apologized, about to offer a fix. He said it was “Still delicious” and continued to eat. I said I could give another dessert on the house (they were already getting one for their anniversary) since it wasn’t cooked to his liking. He asked for a Chocolate Milkshake to go since “hypothetically the kids are in the car” with a chuckle.

I brushed this off, thinking it was a joke or a way to “slyly” get a milkshake and pie and/or insinuate it wasn’t for them (but it was)

When I checked on them again, He had eaten all of his meal, minus some of the veggies. I was taking plates out of the way and he said “free dessert is great, but I don’t want to pay for a $40 steak that was well when I asked for Medium” I looked down at his empty plate, and looked back at him. I apologized and asked what pie they wanted.

I brought them Pie, Milkshakes, and the check with a 10% discount because I didn’t want to fight with my last table of the night. They proceeded to pay with a gift card. When they walked out of the restaurant, a coworker came up to me and said a kid jumped out of their minivan.

Thank GOD it was an overcast day.

Tl;dr: This couple had an anniversary dinner, complained even though they ate it all, got free dessert x2, received a 10% discount all while their children stayed in the car

I work at a steak house. It’s not fancy- but it’s not cheap. I had a table today of 3 Gentlemen, each ordering a different rendition of our 16oz Ribeye, cooked to order ranging from Rare, Medium Rare and Medium.

Medium and Rare were enjoying their meal. the second time I checked on the table, Medium Rare explained to me that his cut was too fatty, too tough and he was not happy because Medium and Rare’s steaks were melting in their mouths. “it’s pissing me off” he said. I apologized, grabbed another plate and asked that he put the steak on said plate so I can show the cooks and get him another one.

I go to the cooks, and as they grumbled because it’s a 35+ dollar steak, they still made another 16oz MR steak for the gentleman, and we threw the original away. During this time, Medium Rare eats his veggies and Baked potato.

When it comes out, I take it to the table and Medium Rare pokes it with a toothpick and says it “looks better already”. I walked away to help another table, and when I came back to ask if it was better. Medium laughed and said “He’s not happy”. Medium Rare asked for a box, while Rare took a bite of the new steak and shrugged, saying it tasted fine. Medium Rare said it “didn’t even taste like Ribeye”

I explained that if they took it home I couldn’t do anything like a discount, but would love to offer pie or a cinnamon roll to compensate if they did take the steak. Medium said to leave the steak “Since Im paying”. I went to a manager and had them remove the steak completely. Since Medium Rare ate all of his potato we charged $4.99. When I first dropped the check, they asked if we did military discounts which effectively dropped their bill from over $100 (without the third steak) to about $94.

They flagged me down and said there’s been a mistake, they didn’t have a side of mashed potatoes. I explained that since the Baker and some veggies were eaten, my manager made the decision to charge for at least the potato. I had just accidentally put Mashed instead of baker.

I appreciate any and all tips. I don’t mind percentage wise, because it adds up and I’m grateful regardless. Medium paid the tab, and left $5. Normally, I wouldn’t have even blinked. What caught my attention, sprawled on the check was “that potato charge hurt your tip”

I was baffled

Tl;Dr : table got $35 dollar meal comped after making restaurant throw away 2 16oz steaks, got a 10% discount and then was upset they got charged for a $5 potato that they ate.

I work at a steak house. It’s not fancy- but it’s not cheap. I had a table today of 3 Gentlemen, each ordering a different rendition of our 16oz Ribeye, cooked to order ranging from Rare, Medium Rare and Medium.

Medium and Rare were enjoying their meal. the second time I checked on the table, Medium Rare explained to me that his cut was too fatty, too tough and he was not happy because Medium and Rare’s steaks were melting in their mouths. “it’s pissing me off” he said. I apologized, grabbed another plate and asked that he put the steak on said plate so I can show the cooks and get him another one.

I go to the cooks, and as they grumbled because it’s a 35+ dollar steak, they still made another 16oz MR steak for the gentleman, and we threw the original away. During this time, Medium Rare eats his veggies and Baked potato.

When it comes out, I take it to the table and Medium Rare pokes it with a toothpick and says it “looks better already”. I walked away to help another table, and when I came back to ask if it was better. Medium laughed and said “He’s not happy”. Medium Rare asked for a box, while Rare took a bite of the new steak and shrugged, saying it tasted fine. Medium Rare said it “didn’t even taste like Ribeye”

I explained that if they took it home I couldn’t do anything like a discount, but would love to offer pie or a cinnamon roll to compensate if they did take the steak. Medium said to leave the steak “Since Im paying”. I went to a manager and had them remove the steak completely. Since Medium Rare ate all of his potato we charged $4.99. When I first dropped the check, they asked if we did military discounts which effectively dropped their bill from over $100 (without the third steak) to about $94.

They flagged me down and said there’s been a mistake, they didn’t have a side of mashed potatoes. I explained that since the Baker and some veggies were eaten, my manager made the decision to charge for at least the potato. I had just accidentally put Mashed instead of baker.

I appreciate any and all tips. I don’t mind percentage wise, because it adds up and I’m grateful regardless. Medium paid the tab, and left $5. Normally, I wouldn’t have even blinked. What caught my attention, sprawled on the check was “that potato charge hurt your tip”

I was baffled

Tl;Dr : table got $35 dollar meal comped after making restaurant throw away 2 16oz steaks, got a 10% discount and then was upset they got charged for a $5 potato that they ate.