Got an empty/dry toner cartridge - how to remedy?
I recently bought a replacement toner cartridge for a HP Neverstop Laser MFP 1202w.
I believe it was completely empty or unuseably dry, and after several attempts to load toner from it (all jammed), there's no indication from the printer that its toner level has changed.
Symptoms:
- when I pre-shook it to loosen the toner, the ball inside it was very hard to break loose so it would move around, and eventually stuck again (stopped making noise even as I continued shaking it).
- the cartridge inserted OK, but the plunger was extremely hard to push down. I put my whole body-weight on it and it finally went down and 'clicked', but the toner level indicator light did not change.
- the cartridge would not rotate after the plunger was down. I had to 'cancel' the process to get the printer to release the cartridge. When I tried it again (each time, several times) it behaved the same.
- the instructions recommend, if the plunger doesn't push all the way down, to pull it up and try again. When I tried to lift the plunger back up to re-try the push-down operation, the top came off the plunger. I had to use a tool to get a grip on the plunger sufficient to lift it up so I could push it down again.
After all this, a test-page shows streaks on it that weren't there before, but the toner-level shows exactly as it was. Is there any way to contact HP (I don't have a support contract) about the failed toner cartridge? Note - the problem is not with the printer, but with the cartridge.
Thanks for any advice you can offer.