Robinhood Severely Restricting My Crypto Account - Need Help
Thank you in advance to those who read and help me through this. I can now only sell my crypto on RH.
August 11 I get a notice from Robinhood telling me -
We noticed your recent crypto transfer(s) violated the Robinhood Crypto Customer Agreement. Due to continued transfers to these services, we are no longer able to continue supporting crypto deposits or crypto purchases for your Robinhood Crypto account. Any other accounts you maintain with Robinhood will not be affected by this action. Please note this decision is final. We appreciate your understanding.
Some background, in June 2025, I tried sending Bitcoin to my Uphold wallet. RH would not transfer and it was "pending" for 2 days. After 2 days I called RH and told them to cancel the transaction if they wont send it. 1 Month Later my account was restricted from sending or receiving crypto. I spoke with an agent and they told me the decision was final due to fraud. I argued it was not fraud and did a little pushback but nothing came from it. I did not care because I wont send via RH anymore.
My last crypto transaction was June 2026 when I bought some XRP. I had done some more buying and selling since June 2025 incident. I have not done any crypto trading for the account since, then over 2 months and then I randomly receive that notice.
Now I am pushing back and each agent tells me the same thing. We do not see any suspicious activity on your account, but you violated our terms, we do not know why and refuse to tell you. (which I will post below). What should I do?
My name is XXXXX from the Robinhood Crypto Support and I'm happy to help with your account restriction concern. I hope you’re having a wonderful day so far.
I understand where this is coming from. Your account was restricted due to a violation of the Robinhood Crypto Customer Agreement.
A common example of this type of violation would be sending crypto to offshore gambling sites.
I don’t have access to the exact details of the violation, but I can help explain what actions are still available to you. This decision is final and this action doesn’t affect your other Robinhood accounts.
Thank you for choosing Robinhood. If you need anything else, please let us know. We are here to help!