Wales, Ordered PS5 from Amazon. Evri hasn't recieved the package, Amazon is saying it was delivered and stolen.
Edit; Thank you so much guys, after all the great advice and ammunition you all gave me Amazon has just emailed me telling me I will be getting a refund, my bank has confirmed that the money is expect to arrive in the account in 5 days.
Please can someone help me, I'm freaking out right now.
I placed an online order with an Amazon seller for a PlayStation 5 Console 1TB on the 6th of August 2026. Costing £544 Total.
It was expected to arrive on or before the 13th of August 2026, which it did not. It is now the 18th of August and the seller has refused to send the item, and declined to reply to my messages.
The tracking number given (T00TLA6515201556) by the seller shows that the delivery company (Evri) has yet to receive the item.
I started a refund process with Amazon as the package didn't arrive and this should fall under their A to Z guarantee, but today I recieved an email from Amazon stating that I need to report it to the police because the package was delivered. But how could they think it has been delivered if the delivery company hasn't recieved it yet?
I don't know what to do or who to turn to, I tried reporting to the police but because the package wasn't delivered I have no location or evidence of a crime ever taking place!
I feel sick this is so stressful!