u/CubicLx

I bought a Samsung WindFree AC in early April, and it has been one of the worst purchase experiences I've ever had.

From day one, the AC did not cool properly. Even when set to 16°C, the room temperature never dropped below 21–22°C. We had technicians visit multiple times. Both initially claimed the AC was working fine.

When we insisted on proper testing, we asked them to place a thermometer directly in front of the airflow. Even then, with the AC set to 16°C, the air temperature never dropped below 22°C.

What made things worse was the way the technicians handled it:

- They first placed the thermometer directly on the AC grill, where it showed ~14°C, which is misleading.

- When the thermometer was placed correctly on the bed in front of the airflow, the reading rose to room temperature.

- Before the temperature stabilized, they took a photo and uploaded incorrect data claiming the AC was cooling properly.

Then came some of the most absurd excuses I have ever heard. It’s honestly surprising how Samsung even lets such people be service managers:

- "The outside temperature is too high." (That's exactly the reason we bough an AC lol)

- "The room is on the first floor." (And? So the AC won't work on rooms on higher floors?)

- "The room is too large." (The room is 180 sq ft with the AC being 1.5ton)

- "One window curtain was open." (A very small 5 inch height 20 inch wide window without direct sunlight, just ambient lighting)

I've expereinced performance of ACs from Hitachi, Panasonic, Blue Star, and LG in much hotter conditions and on higher floors, and none of them behaved like this. It's genuinely surprising and very very frustrating how one can even consider such excuses when trying to justify their product not working properly.

Samsung Customer Care Was Even Worse

We believed buying Samsung meant reliable customer support. That turned out to be completely false.

Over the last 1.5 months:

- We called customer care roughly 50 times.

- In one 3-day period alone, we called around 20 times.

- We were repeatedly put on hold for 20–40 minutes.

- Every time, we had to explain the issue from scratch.

- We were told a supervisor or service team would call back "within 15–30 minutes."

- Not once did anyone actually call back.

When we demanded escalation, supervisors gave the same scripted response: "We will escalate this to the service team." Nothing happened.

When asked for a higher authority, they told us there was no one above them.

Additional Problems

- WindFree mode makes a loud creaking noise.

- Auto mode sometimes starts blowing warm air and lets the room heat back up to 26°C.

- Power consumption is extremely high. Our electricity bill increased dramatically despite buying a 5-star rated model specifically for efficiency.

Final Verdict

The AC still does not work properly, and Samsung has done nothing to resolve the issue after 1.5 months. This is easily the worst customer support experience I've ever had. Samsung's customer care seems designed to delay and exhaust customers until they give up.

I will never buy another Samsung appliance, and I strongly advise others to avoid Samsung WindFree ACs.

Based on my experience, brands like LG, Hitachi, Panasonic, and Blue Star are far more reliable.

TL;DR: Samsung WindFree AC doesn't cool below 21–22°C even when set to 16°C. Technicians gave ridiculous excuses, customer care never called back despite 50+ calls over 1.5 months, and the issue remains unresolved. Avoid Samsung ACs.

I bought a Samsung WindFree AC in early April, and it has been one of the worst purchase experiences I've ever had.

From day one, the AC did not cool properly. Even when set to 16°C, the room temperature never dropped below 21–22°C. We had technicians visit multiple times. Both initially claimed the AC was working fine.

When we insisted on proper testing, we asked them to place a thermometer directly in front of the airflow. Even then, with the AC set to 16°C, the air temperature never dropped below 22°C.

What made things worse was the way the technicians handled it:

- They first placed the thermometer directly on the AC grill, where it showed ~14°C, which is misleading.

- When the thermometer was placed correctly on the bed in front of the airflow, the reading rose to room temperature.

- Before the temperature stabilized, they took a photo and uploaded incorrect data claiming the AC was cooling properly.

Then came some of the most absurd excuses I have ever heard. It’s honestly surprising how Samsung even lets such people be service managers:

- "The outside temperature is too high." (That's exactly the reason we bough an AC lol)

- "The room is on the first floor." (And? So the AC won't work on rooms on higher floors?)

- "The room is too large." (The room is 180 sq ft with the AC being 1.5ton)

- "One window curtain was open." (A very small 5 inch height 20 inch wide window without direct sunlight, just ambient lighting)

I've expereinced performance of ACs from Hitachi, Panasonic, Blue Star, and LG in much hotter conditions and on higher floors, and none of them behaved like this. It's genuinely surprising and very very frustrating how one can even consider such excuses when trying to justify their product not working properly.

Samsung Customer Care Was Even Worse

We believed buying Samsung meant reliable customer support. That turned out to be completely false.

Over the last 1.5 months:

- We called customer care roughly 50 times.

- In one 3-day period alone, we called around 20 times.

- We were repeatedly put on hold for 20–40 minutes.

- Every time, we had to explain the issue from scratch.

- We were told a supervisor or service team would call back "within 15–30 minutes."

- Not once did anyone actually call back.

When we demanded escalation, supervisors gave the same scripted response: "We will escalate this to the service team." Nothing happened.

When asked for a higher authority, they told us there was no one above them.

Additional Problems

- WindFree mode makes a loud creaking noise.

- Auto mode sometimes starts blowing warm air and lets the room heat back up to 26°C.

- Power consumption is extremely high. Our electricity bill increased dramatically despite buying a 5-star rated model specifically for efficiency.

Final Verdict

The AC still does not work properly, and Samsung has done nothing to resolve the issue after 1.5 months. This is easily the worst customer support experience I've ever had. Samsung's customer care seems designed to delay and exhaust customers until they give up.

I will never buy another Samsung appliance, and I strongly advise others to avoid Samsung WindFree ACs.

Based on my experience, brands like LG, Hitachi, Panasonic, and Blue Star are far more reliable.

TL;DR: Samsung WindFree AC doesn't cool below 21–22°C even when set to 16°C. Technicians gave ridiculous excuses, customer care never called back despite 50+ calls over 1.5 months, and the issue remains unresolved. Avoid Samsung ACs.

I bought a Samsung WindFree AC in early April, and it has been one of the worst purchase experiences I've ever had.

From day one, the AC did not cool properly. Even when set to 16°C, the room temperature never dropped below 21–22°C. We had technicians visit multiple times. Both initially claimed the AC was working fine.

When we insisted on proper testing, we asked them to place a thermometer directly in front of the airflow. Even then, with the AC set to 16°C, the air temperature never dropped below 22°C.

What made things worse was the way the technicians handled it:

- They first placed the thermometer directly on the AC grill, where it showed ~14°C, which is misleading.

- When the thermometer was placed correctly on the bed in front of the airflow, the reading rose to room temperature.

- Before the temperature stabilized, they took a photo and uploaded incorrect data claiming the AC was cooling properly.

Then came some of the most absurd excuses I have ever heard. It’s honestly surprising how Samsung even lets such people be service managers:

- "The outside temperature is too high." (That's exactly the reason we bough an AC lol)

- "The room is on the first floor." (And? So the AC won't work on rooms on higher floors?)

- "The room is too large." (The room is 180 sq ft with the AC being 1.5ton)

- "One window curtain was open." (A very small 5 inch height 20 inch wide window without direct sunlight, just ambient lighting)

I've expereinced performance of ACs from Hitachi, Panasonic, Blue Star, and LG in much hotter conditions and on higher floors, and none of them behaved like this. It's genuinely surprising and very very frustrating how one can even consider such excuses when trying to justify their product not working properly.

Samsung Customer Care Was Even Worse

We believed buying Samsung meant reliable customer support. That turned out to be completely false.

Over the last 1.5 months:

- We called customer care roughly 50 times.

- In one 3-day period alone, we called around 20 times.

- We were repeatedly put on hold for 20–40 minutes.

- Every time, we had to explain the issue from scratch.

- We were told a supervisor or service team would call back "within 15–30 minutes."

- Not once did anyone actually call back.

When we demanded escalation, supervisors gave the same scripted response: "We will escalate this to the service team." Nothing happened.

When asked for a higher authority, they told us there was no one above them.

Additional Problems

- WindFree mode makes a loud creaking noise.

- Auto mode sometimes starts blowing warm air and lets the room heat back up to 26°C.

- Power consumption is extremely high. Our electricity bill increased dramatically despite buying a 5-star rated model specifically for efficiency.

Final Verdict

The AC still does not work properly, and Samsung has done nothing to resolve the issue after 1.5 months. This is easily the worst customer support experience I've ever had. Samsung's customer care seems designed to delay and exhaust customers until they give up.

I will never buy another Samsung appliance, and I strongly advise others to avoid Samsung WindFree ACs.

Based on my experience, brands like LG, Hitachi, Panasonic, and Blue Star are far more reliable.

TL;DR: Samsung WindFree AC doesn't cool below 21–22°C even when set to 16°C. Technicians gave ridiculous excuses, customer care never called back despite 50+ calls over 1.5 months, and the issue remains unresolved. Avoid Samsung ACs.