Help! New to Verizon Retail
Was hired as a STM at Russell Cellular last week (job market sucks in my area right now). This store has been closed for about a month, it usually only sees 300 customers a month. I’ve basically been doing the online courses, some Verizon webinars but mostly self guided training. My district manager lives over two hours away and has been great over FaceTime along with two visits to the store. I can navigate Omni a little and I’ve completed about five sales with remote help. I’m really struggling to understand the dizzying array of products and promotions. I consider myself a pretty good salesperson with 25 years of car buying and selling experience, working in aviation for the last eight years until I lost my medical clearance. Any tips would be much appreciated.