Warning: Booking Royal Caribbean through Delta Cruises nearly cost me $250 and wasted 2.5 hours
I booked two Royal Caribbean cabins through Delta Cruises in the middle of the week—two people in one room and three in the other—and called on Sunday after discovering that Delta Cruises had placed them under different group IDs. Because of this, the Royal Caribbean app would not let us book dining or excursions together. Delta Cruises repeatedly blamed Royal Caribbean’s software, processes, and inflexibility. Their only proposed solution was to debook and rebook, which would have cost me $250, even though the reservations were only a few days old and I did not cause the problem. The first two Delta Cruises representatives were also borderline rude and dismissive. Every Royal Caribbean representative, however, was kind, respectful, and determined to help. One stayed on hold with me for more than 20 minutes, joined a merged call, and stayed with me even after Delta Cruises transferred and disconnected us. Even with Royal Caribbean on the line, Delta Cruises initially refused to make the change. The Royal Caribbean representative eventually asked Delta Cruises for permission to correct the reservations and then made the change on our behalf.
Royal Caribbean saved me from losing $250, but I still lost two and a half hours fixing this mess. I cannot say enough good things about Royal Caribbean’s service, but I cannot recommend booking through Delta Cruises. If you do not want to risk losing your money and time, do not book this way. It was easily the worst cruise-booking experience I have ever had.