u/DLab-horizon

Grateful for advice here. I’m struggling with online booking question.

My family:

Dad (me)
Mum
Daughter 1 (12)
Daughter 2 (10)

..are due to fly w RyanAir on Monday. We booked a holiday through TUI.

We’re looking forward to a much needed break, although as with many families, budget is tight!

We are preparing to check-in online, and we are being asked to pay extra to book seats. We don’t want to do this - we don’t mind where we sit, so long as everyone is secure and safe.

However RyanAir go on to say “children under ELEVEN will be seated with a parent. TEENS will be allocated seats seperately.”

So I have two questions:

1. My daughter is 12. Where does she fall under this policy? She is over 11 and under “teen”.

2. The age differentiation here is VERY young. In an age where we are much more aware of inappropriate behaviour toward young girls, could RyanAir seriously seat my young 12 year old girl between two strange blokes, without a parent to check they aren’t being inappropriate?? She’s far too young and nervous to look after herself in that kjnd of scenario.

I obviously understand that an age-cutoff is required for a policy like this, but I personably feel that the cutoff for automatic collocation with a parent on an international flight is way too young.

I requested support via an advisor on chat. They told me:

1. A twelve year old is a teenager
2. That my only option is to pay
3. That RyanAir does have a policy that any people under 16 must be “accompanied” by an adult. But that they can be seated in completely different areas of a plane.
4. I advised that I didn’t understand the definitions here and asked for the question to be reviewed by a manager.
5. They told me they couldn’t help further and sent me to a feedback form. Superb stuff.

As a parent with a duty of care to my children, in an age where smartphones and cameras are ubiquitous and where we are sadly more aware of inappropriate sexual behaviour by some men, I feel deeply frustrated that RyanAir want to force me to spent more money just to ensure my 12 year old girl is safe and happy.

Grateful for any useful advice or perspective here folks.

Grateful for advice here. I’m struggling with online booking question.

My family:

Dad (me)
Mum
Daughter 1 (12)
Daughter 2 (10)

..are due to fly w RyanAir on Monday. We booked a holiday through TUI.

We’re looking forward to a much needed break, although as with many families, budget is tight!

We are preparing to check-in online, and we are being asked to pay extra to book seats. We don’t want to do this - we don’t mind where we sit, so long as everyone is secure and safe.

However RyanAir go on to say “children under ELEVEN will be seated with a parent. TEENS will be allocated seats seperately.”

So I have two questions:

1. My daughter is 12. Where does she fall under this policy? She is over 11 and under “teen”.

2. The age differentiation here is VERY young. In an age where we are much more aware of inappropriate behaviour toward young girls, could RyanAir seriously seat my young 12 year old girl between two strange blokes, without a parent to check they aren’t being inappropriate?? She’s far too young and nervous to look after herself in that kjnd of scenario.

I obviously understand that an age-cutoff is required for a policy like this, but I personably feel that the cutoff for automatic collocation with a parent on an international flight is way too young.

I requested support via an advisor on chat. They told me:

1. A twelve year old is a teenager
2. That my only option is to pay
3. That RyanAir does have a policy that any people under 16 must be “accompanied” by an adult. But that they can be seated in completely different areas of a plane.
4. I advised that I didn’t understand the definitions here and asked for the question to be reviewed by a manager.
5. They told me they couldn’t help further and sent me to a feedback form. Superb stuff.

As a parent with a duty of care to my children, in an age where smartphones and cameras are ubiquitous and where we are sadly more aware of inappropriate sexual behaviour by some men, I feel deeply frustrated that RyanAir want to force me to spent more money just to ensure my 12 year old girl is safe and happy.

Grateful for any useful advice or perspective here folks.

Grateful for advice here. I’m struggling with online booking question.

My family:

Dad (me)
Mum
Daughter 1 (12)
Daughter 2 (10)

..are due to fly w RyanAir on Monday. We booked a holiday through TUI.

We’re looking forward to a much needed break, although as with many families, budget is tight!

We are preparing to check-in online, and we are being asked to pay extra to book seats. We don’t want to do this - we don’t mind where we sit, so long as everyone is secure and safe.

However RyanAir go on to say “children under ELEVEN will be seated with a parent. TEENS will be allocated seats seperately.”

So I have two questions:

1. My daughter is 12. Where does she fall under this policy? She is over 11 and under “teen”.

2. The age differentiation here is VERY young. In an age where we are much more aware of inappropriate behaviour toward young girls, could RyanAir seriously seat my young 12 year old girl between two strange blokes, without a parent to check they aren’t being inappropriate?? She’s far too young and nervous to look after herself in that kjnd of scenario.

I obviously understand that an age-cutoff is required for a policy like this, but I personably feel that the cutoff for automatic collocation with a parent on an international flight is way too young.

I requested support via an advisor on chat. They told me:

1. A twelve year old is a teenager
2. That my only option is to pay
3. That RyanAir does have a policy that any people under 16 must be “accompanied” by an adult. But that they can be seated in completely different areas of a plane.
4. I advised that I didn’t understand the definitions here and asked for the question to be reviewed by a manager.
5. They told me they couldn’t help further and sent me to a feedback form. Superb stuff.

As a parent with a duty of care to my children, in an age where smartphones and cameras are ubiquitous and where we are sadly more aware of inappropriate sexual behaviour by some men, I feel deeply frustrated that RyanAir want to force me to spent more money just to ensure my 12 year old girl is safe and happy.

Grateful for any useful advice or perspective here folks.

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