Just want to say thank you! Customer Service.
I really just wanted to give a shout out to Caudabe’s customer service team (Jane specifically) for immediately resolving an issue I had with a brand new Synthesis case for my 17 Pro Max. When the MagSafe ring was pressed in, it squeezed out some excess glue and created quite an unfortunate appearance around the MagSafe ring. I sent photos in, and within a day had a reply that Jane would ship out a new case ASAP.
In today’s day and age where everyone is so quick to complain, I really try and call out the experiences that go exactly as I hoped they would - and this one definitely did. No hassle, no fuss, just a couple photos and an explanation… replacement came and it’s perfect. Love the case, and love the experience.
Thank you!!