A2/Hosting.com Support Has Hit Rock Bottom
Earlier this year I inquired about the details for upgrading my hosting package to a newer server, and without request or approval, they went and migrated my plan to a new server. With multiple clients served through my server, you can imagine the uproar this caused when the server IP and name were suddenly changed. This started a week-long tier-3 struggle to return my package back to the original server, and recover lost email during the downtime. That eventually passed, and I did what I could to retain those clients who were affected.
Over the next few months there would be site outages, and since I work on my server full-time, I was usually the first to report problems. Unfortunately, support would dismiss my complaints entirely, and then hours later issue an update on their Status page. It would take days just to get a human response on the cause, or an answer as to why my ticket was dismissed.
Today I made the mistake of reporting an issue with a cPanel log-reporting feature. Without warning or permission, their agent went into a customer's email account via Roundcube and sent out test emails to different accounts on another domain I manage. You can imagine the confusion this caused - especially since the issue was was with a cPanel tool and not email delivery. They refused to address this concern, and now pretend that I did not directly ask about it.
At this point, I absolutely regret hosting with them. A2 was great when I started with them in 2018, but in the past few year's the service and product have really sunk to new lows.
