Somewhat new to Fiber internet and the ont from my provider is giving me trouble.
About a year ago I switched to Fiber, Point Broadband, and the service has been great other than the ont will sometimes lose authentication with the network. I've been unable to resolve the issue by myself and my only solution is to call the company and have them reset it. I've been told for a year now that this is a known issue with the device and the ISP is talking with the company for a firmware fix but the issue still continues.
The hardware is a Ciena 3801 and I'm on a CGNat. Do any of you have any advice on what may be causing this and any ways that I could resolve the issue without calling the company? I live in a rural area with no cell reception so my only options when service is out is to leave the house and drive to where I get cell reception or driving over to a neighbor. It is a major annoyance that I would love to resolve.