internship at NYC Public Schools — what should I expect?
Hey everyone,
I’m a CUNY senior and I recently got an IT internship with NYC Public Schools. I’ll be working onsite at a school helping teachers, staff, and students with tech issues.
From what I understand, it could be things like helping students who can’t access certain websites/apps on their Chromebook, login issues, account problems, printer setup/troubleshooting for teachers, classroom tech problems, etc.
I’m excited, but also kinda nervous because this is my first onsite internship and my first time working directly in the field inside a school environment.
For anyone who works in school IT / edtech / DOE tech support, what are the most common problems teachers and students usually face? Anything I should learn beforehand or be prepared for?
Things you wish you knew before starting?
Would really appreciate any advice, tips, or “expect this to happen every day” type of insights 😅
Thanks!