They name and shame
I've worked on/off in call centres for years and years. This is the first place I've worked at where they actively name and shame you if you're underperforming to their standards. You get placed in a "team" and the team lead that I'm with has no problems daily posting every team member's stats and if she thinks you're not doing well after three calls, she'll post your stats AND tag you in the post, telling you to reach out for coaching.
Unreal. Demoralizing. Cruel.