u/DifferentSinger4395

I'm looking for some advice from people in the freight industry.

I have an LTL shipment (a large arcade machine on a pallet) being delivered by Speedy Transport in Ontario, Canada.

Here's the timeline:

• Shipment arrived at the Brampton terminal on Monday.
• I requested delivery for Thursday.
• Thursday came and went with no delivery.
• I called customer service, and they told me they don't know why it wasn't delivered.
• They also told me no truck has ever been dispatched for my shipment.
• My delivery location is a commercial business with a ground-level door, so there are no stairs or loading dock complications.

I'm planning to call the terminal first thing Monday morning, but I'm wondering:

1. Is this kind of delay normal for LTL freight?
2. Could they simply be waiting for a lift-gate truck, or would they normally tell me that?
3. At what point should I be concerned that the shipment is misplaced or lost within the terminal?
4. What questions should I ask the terminal supervisor to get a real answer instead of "we don't know"?

I'd really appreciate any insight from dispatchers, terminal workers, or brokers who have seen this happen before. Thanks!

Anyone get around this? I've called nayax and they said they would get someone to email me a response but no luck.

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