u/Diligent-Invite7315

Today my parents were travelling from Gaya to Varanasi on the Vande Bharat train, and they found an actual metal screw in the food that was served onboard.

Thankfully they noticed it before swallowing, otherwise this could have caused a serious injury. What’s even more concerning is that Vande Bharat is supposed to be one of the premium train services in India, where basic food safety should be guaranteed.

The staff replaced the meal after they complained, but there was no proper explanation or accountability. Incidents like this completely destroy trust in onboard catering services.

what’s the best way to officially report this so that it actually gets taken seriously?