u/DixiewreckedGA

Headed off to PreK in our new GoMad! Love hearing the kiddo scream yee-haw as we’re headed down the Atlanta Beltline on our way to school.

So I got my Gomad in today and I’m doing the assembly myself and two observations where Velotric isn’t really paying attention at all to their product and its things like this that separates good companies from those that just cash checks.

First a simple one, but the spacers for the control display are just WAY too big. It’s impossible to get the clips to seat. I tried it a gazillion different ways and the rubber spacers are just way too thick for the handlebars. Not a big problem, I ordered some smaller ones on amazon but it’s just a detail that makes you start questioning the rest of the quality.

Secondly and a much bigger issue is the mounting of the dual/center kickstand. You can see in the second picture where the kickstand should mount (bike turned upside down) the problem is that they do a nice job with wiring the control wires so tight that it’s near impossible to get the kickstand actually in to seat correctly. There is next to zero play/slack in those cables that I had cut the tie that was holding them in place and I got a little prybar in behind the cables in order to hold them JUST enough away to get the kickstand in. I’m a little worried that the now even tighter cables are going to give me a problem in the future. Mostly worried about the brake cable. Oh yeah and actually getting the screws to bite took me more time to get correct than the time to assemble the rest of the bike.

Anywho… just sharing.

Well my exciting day was quickly deflated. Just got my first ebike a GoMad today and was jumping to get it and assemble it to get rolling… BUT…. The day was turned around when the bike came off the FedEx truck and had a big puncture hole in it.

I tried to keep positive hoping it was just box damage, but unfortunately there was a gouge scraped from the side of the downtube and battery cover. The bike must have taken a pretty good stab from something during shipping.

So far Velotric has shown positive support. They answered my email on a Saturday which per their website is outside of business hours and is setting up a pickup and replacement. I’m waiting on pins and needles hoping their customer service continues to shine and they make this right quickly so we can get zipping around the neighborhood… Velotric… this is your time to shine (I hope)

-upset in Atlanta.